Frequently Asked Questions

• What should I be aware of about Counterfeit product & fraudulent sites？
• 公式オンラインストア以外でご購入された商品について
• Password reset requirement <Registered before 28 March 2018>

Repair Service

• 修理サービス利用規約

Use and Care

• Can I wash my UNEEKs?

Payment

• What is the sales tax (consumption tax) rate in Japan?

Shipping

• How can I track my order?
• What are KEEN Online’s shipping details?
• Does KEEN Online ship product internationally?

Warranty

• What is the scope of the KEEN Product Warranty?
• Frequently Asked Questions about Product Warranty
• KEEN Online Warranty Claim Form

Product Information

• Is there a chart where I can see KEEN product sizing?
• Is there a chart where I can see KEEN product sizing?
• Are Men’s and Women’s shoes labeled with the same size actually of the same physical dimensions?
• How do I care for my KEEN products?
• How can I care for natural or full grain leather products?
• My shoes smell funny. What can I do?

Safety, Security, Privacy

• What makes the KEEN Online site secure?

Corporate Info

• Corporate Social Responsibility